Over the next two and a half years, they visited and onboarded 100 doctor's offices onto test versions of their software, starting with basic use cases like managing claims with one insurance provider. 'You will not find many other people that are willing to obsess for so long, and so deep, over this,' Pelle says.
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The history of Uber is really the history of navigating chaos. And I think what we've learned is that the chaos is actually a feature, not a bug. Because the chaos is what creates the opportunity for a company like Uber to come in and bring order to a market that didn't have it.
Dara Khosrowshahi — Invest Like the Best with Patrick O'Shaughnessy
whenever anyone asks, I would say that there would be no Uber today as it is without Travis and how he was. You know, when many cities, governments, regulators are saying this is a legal stop, to have such steadfast belief that this was going to be good for riders, good for drivers, good for cities, and to still push on with that belief
AJ Tills — The Business of Tech
The big players, the OEMs, they didn't want to give up their customer relationship. And I think that was a mistake, because the customer relationship is actually a burden when you're going through this transition — you're on the hook for the whole experience. We were able to essentially be asset-light, take the best of breed from all of these networks, and essentially build a better product for consumers.
Dara Khosrowshahi — Invest Like the Best with Patrick O'Shaughnessy