The book's big thesis is that this kind of systemic measurement is really a dehumanizing act, one that flattens humanity and human concerns into something, well, artificial.
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If you would have told me that AI would create a more fractured internet, with a more hollow and disappointing experience, hurting human culture, literacy (we read less), a force for white collar deskilling, and detrimental to human well-being with questionable economic benefits, I probably wouldn't have believed you. But there's a weight in pretending and a nagging feeling that this isn't it.
Michael Spencer
The deadline meant to discipline the project became the mechanism for inflating it.
Colin
A company that replaces a billing department with a chatbot interface records lower costs and higher output per worker. The national accounts register a productivity gain. But the hours that patients spend decoding their own tests appear nowhere — not in labour statistics, not in GDP.
Carl Frey