The book's big thesis is that this kind of systemic measurement is really a dehumanizing act, one that flattens humanity and human concerns into something, well, artificial.

Decoder with Nilay Patel

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Employees and executives, 86 percent of them, blame workplace failure on ineffective communication. And US businesses alone lose $1.2 trillion -- trillion dollars -- a year as a result of miscommunication. So this isn't just about being nice and diplomatic. Miscommunication is expensive.

TED

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When we looked at sort of the employee base, they have a lot less agency in it. So they aren't necessarily deciding on the change or part of the process. They're sort of the receivers of it. And anytime we don't have agency then we start to sort of buy in less to the change.

Semafor

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