The chains of habit are too light to be felt until they are too heavy to be broken. But there is a second, less-discussed corollary: institutions that survive longest are those that deliberately audit their habits before those habits calcify into dogma. Most companies wait until the weight becomes a crisis.

It is not the horse that draws the cart, but the oats. And yet we always speak of the man who does the work, and forget the man who makes it possible for him to do it.

The chains of habit are too light to be felt until they are too heavy to be broken. Most people don't recognize the institutional imperative at work — the tendency of organizations to mindlessly imitate whatever peers are doing, regardless of whether it makes sense.