Organizational culture is not about perks or ping-pong tables. It is the answer to the question: what behavior gets rewarded and what behavior gets punished when no one is watching?
the Game Pass initiative that was the last great hope for XBOX has been a failure. I'm not a gamer, but Ben's rendering of the XBOX story — and the Game Pass story — is a great case study of both internet economics and management mistakes (and analyst ones!).
After two decades of working inside companies like Google, Facebook, and the Chan Zuckerberg Initiative, and supporting leaders at companies like Stripe, Anthropic, OpenAI, Microsoft, and Gamma, I've come to believe that blaming people for problems that are actually structural is one of the biggest leadership traps there is.
