whenever anyone asks, I would say that there would be no Uber today as it is without Travis and how he was. You know, when many cities, governments, regulators are saying this is a legal stop, to have such steadfast belief that this was going to be good for riders, good for drivers, good for cities, and to still push on with that belief
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Everything had fallen away from him during those years: money, power, fame; nothing was certain for him anymore: not life, not health, not happiness; all had been called into question for him: vanity, ambition, relationships. Everything was reduced to bare existence. Burnt through with pain, everything that was not essential was melted down — the human being reduced to what he was in the last analysis: either a member of the masses, therefore no one real, so really no one — the anonymous one, a nameless thing (!), that "he" had now become, just a prisoner number; or else he melted right down to his essential self.
Viktor Frankl
The goal-loop pattern: give an agent a tightly scoped problem, a clear pass/fail signal, and let it retry far past the point a human would quit
Brian Grinstead
The mark of the historic is that the present moment always will have been. What we do now is irrevocable—it joins the permanent record of what has occurred, and in that sense the past is the only thing that cannot be taken from us.
José Ortega y Gasset — History as a System