The big players, the OEMs, they didn't want to give up their customer relationship. And I think that was a mistake, because the customer relationship is actually a burden when you're going through this transition — you're on the hook for the whole experience. We were able to essentially be asset-light, take the best of breed from all of these networks, and essentially build a better product for consumers.
1w ago
Underscored — save the words that stop you in your tracks.
