Tom was on the board at Sonos during the disastrous 2024 app redesign that threatened to crash the entire brand, and he took over as interim CEO to right the ship during that period.
I keep hearing, 'Well, they signed up for this.' They didn't sign up to be on a ship in the middle of the ocean with no port calls, no feet on the ground. That wasn't in the brochure when they signed up.
People who die from Ebola remain highly infectious. That's why burial teams are trained to handle them in protective gear, to disinfect the body and keep families from touching the dead. But those rules are breaking down.
When you're handling a crisis, and this is a crisis, the death of civilians, especially children, is obviously pretty ugly. You acknowledge the issue, you take responsibility, and you try and overcorrect.
6mo ago
Underscored — save the words that stop you in your tracks.
