When we look at the gap, what we recognize is a lot of the C-suite have the ability to shape the transformation or the change. And they have a lot to gain from it typically. So there's sort of built-in incentive for them to be excited about change and historically they've usually done well in change. That's how they've gotten to where they have. When you look at sort of the employee base, they have a lot less agency in it. So they aren't necessarily deciding on the change or part of the process. They're sort of the receivers of it. And anytime we don't have agency then we start to sort of buy in less to the change.
1w ago