People, I think, don't realize one small action, one kind word. You never leave the person you meet the same after you've interacted with them, and I wanted to do that for Ma'oz and for others.
What we're doing is we're creating a hero's journey for somebody. And what we're surrounding him with are this cast of bizarre, eccentric weirdos and hopefully carving out a path for him to become the leader at the end and have his 12 Angry Men moment where he inspires us all and unites us and then we pull the curtain back and celebrate him as a human being.
In the customer service business is is tough but in the end you know you can have a real influence on people um on you know the experience you ultimately provide and how you choose to react to the situation.
4w ago
Underscored — save the words that stop you in your tracks.
